> Draft — pending legal review. This text was written for the launch of the platform; the legal adviser must review and approve it before the first live sale.

Refund policy

This policy explains when a paid amount can be refunded, how to ask for a refund and how the money comes back.

1. The refund window

• You can ask for a refund within 14 days of the purchase.
• A refund is refused once you have completed more than 30% of the course, because the benefit of the course has already been taken.

2. How to ask for a refund

• From the "My purchases" page of the platform: open the order, choose "Request a refund" and give the reason.
• The platform reviews the request within three working days and answers by email.

3. Accepted reasons

• You changed your mind.
• The content of the course does not match what was advertised.
• A technical fault kept you from finishing the course.
• You bought the wrong course.

4. Getting the money back

• The money is returned by the original payment method within seven to ten working days of the refund succeeding.
• A bank transfer goes back to the account it was paid from.
• Every refund comes with a credit note that states the refunded amount.

5. Exceptions

• A refund does not cover set-up or travel costs where they exist, nor courses made for a specific piece of content.
• When the same course is bought twice inside the refund window, the amount is refunded and the enrolment in the course stops.

6. Complaints

If the answer does not satisfy you, write to support@peeks.sa; we reply within two working days.